Privacy Policy
Effective date: November 7, 2026
L5 Olive Branch, LLC, doing business as The Olive Branch Play Café (“we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and share information when you visit our website, book or attend activities, contact us, or use our services.
Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, billing or transaction details, reservation and membership information, and messages you send us. When a parent or guardian completes a waiver or booking, we may also collect information they provide about participating children, such as names, birth dates, and emergency-contact information.
Our website and service providers may collect basic technical information, such as browser or device details and pages visited.
How we use information
We use information to respond to inquiries; manage reservations, memberships, parties, events, waivers, check-ins, and payments; provide customer support; send service-related updates; and, where you have opted in, send promotional emails or text messages. We may also use information to maintain and improve our services, protect the safety of our guests, and meet legal or recordkeeping obligations.
When we share information
We do not sell personal information. We may provide information to service providers that help us operate our website, bookings, payments, customer communications, and business systems. They may use it only to provide those services to us. We may also disclose information when required by law or when necessary to protect our customers, business, or legal rights.
Mobile information and SMS consent: We do not sell, rent, or share mobile phone numbers or SMS opt-in/consent records with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers, such as Aluvii and messaging carriers, only as needed to operate and deliver our text messaging program. They may not use it for their own marketing.
Text messages
If you separately opt in to receive texts, we may send the types of messages described where you sign up, such as customer updates or promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive promotional texts is not a condition of purchase. You may also contact us to ask about our messaging practices.
Children’s information
A parent or guardian provides any information we collect about a child for waivers, reservations, safety, or participation. We do not use children’s information to send marketing messages directly to children.
Choices, security, and contact
You may opt out of promotional emails using the unsubscribe link in an email. You may opt out of texts by replying STOP. You may contact us to request access to, correction of, or deletion of personal information, subject to legal and operational recordkeeping needs.
We use reasonable safeguards to protect information, but no method of transmission or storage can be guaranteed completely secure. Our website may link to third-party services, which have their own privacy practices.
We may update this policy from time to time by posting a revised version here. For privacy questions, contact info@theolivebranchplaycafe.com or write to The Olive Branch Play Café, 17080 Hwy. 46 Ste 15, Spring Branch, TX 78070.